GOOD TO KNOW
Questions, answered
Can't find what you are looking for? Contact us and we will reply within 1–2 business days.
Do you ship across Canada?
We ship to all Canadian provinces. We do not currently ship to Yukon, the Northwest Territories or Nunavut.
How long will my order take?
Orders are dispatched within 1–2 business days and arrive within 5–10 business days after that: 6–12 business days in total.
How much is shipping?
Shipping is free on every order, with no minimum spend.
Will my order arrive before Christmas?
Order by December 5 for delivery before December 25.
Can I track my order?
Yes. You receive a tracking link by email as soon as your order ships, and you can follow it on our Track Your Order page.
Can I return an item if I change my mind?
Yes. You have 30 days from delivery to return an unused item in its original packaging. Contact us first and we will send you the return details. See our Return & Refund Policy.
How long does a refund take?
Once we receive and inspect your return, we issue your refund to the original payment method within 5 business days. Your bank may take a few extra days to show it.
What if my lamp arrives damaged or faulty?
Email us with your order number and a photo or short video. We will send a replacement or give you a full refund, whichever you prefer, and we cover the return shipping.
How do the cordless lamps charge?
Each cordless lamp charges with the included USB cable. The charging time and run time are listed on every product page.
Which payment methods do you accept?
All major credit cards and the express payment options shown at checkout.
Are my payment details secure?
Yes. Payments are processed through Shopify's encrypted checkout. We never see or store your full card details.